TherapyNotes Reviews and Testimonials

TherapyNotes

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Our customers love TherapyNotes, and we love our customers.

Rated 9.7 out of 10 based on 339 reviews.

TrustPilot Review Rating
Top Notch Customer Service!
December 14, 2017
Therapy Notes offers an ease of use and is very operator friendly. By and far the best part of Therapy Notes is the customer service dept! I greatly appreciate the consideration of how they hold a value on my time and need of response when I am in the middle of working on something and need their help. The response time is top notch and thankfully I don't have to sit on hold waiting endlessly for either help or a call back. My longest response wait time so far has not been above 2.5 minutes. It's great! They are thorough with their answers and fast. I cannot say enough about how pleased I am with the product as well but mostly with customer service!
TrustPilot Review Rating
One of the best decisions I've made for my practice
December 4, 2017
My practice has operated much more smoothly since making the switch to Therapy Notes. Previously I used another popular electronic billing and charting software that did not have the features TN does, but that was harder to navigate and significantly more expensive. I also paid separately for online scheduling, which I no longer have to do. TN has worked beautifully on all fronts - charting, scheduling and billing.
Reply from TherapyNotes
Thank you for your review! We are happy to hear that TherapyNotes has simplified the management of your practice!
TrustPilot Review Rating
Designed for therapists
December 2, 2017
I have never worked with a system this useful before! I have worked for agencies for 10 years and always dealt whatever archaic system they opted to use.That usually meant using a system more tailored to medical staff than therapists. But this system seems to have been designed by therapists for therapists. I can't say how much I love the To-do reminders. It makes it so easy to ensure my client's are getting good quality care, that I'm coordinating with PCPs and other providers, and that my documentation is current. I'm very grateful. Since beginning private practice, I feel completely bombarded with the confusing world of billing and insurances, and this means I am constantly hitting up the support center. Their staff follows up with timely emails and phone calls and I'm never made to feel silly for asking questions. They give great feedback that is easy to use and are always polite and patient. TherapyNotes currently contracts with Ignite for processing credit card payments. Ignite is horrible and I wouldn't recommend them. When I advised the support center of my troubles, they were sympathetic and shared that they were considering a different company for that service. They were fully receptive to my feedback. The only other thing that would make this system better is if it sent clients assessments tools (PHQ-9, GAD-7, MDQ, etc.), upload them to the client's file, scored them, and tracked changes. It would help inform my practice and give me great data to use for research!
Reply from TherapyNotes
Thank you for your glowing review! Our Customer Success Team works hard to offer the best support possible! We will have an agent reach out to you regarding your concerns with credit card processing. Thank you!
TrustPilot Review Rating
Good software and amazing customer support
November 30, 2017
I really love this software which is very user-friendly and intuitive. When there is an issue, the customer support is fantastic! I have called about 4 times with issues over the past 2 years and each customer service rep has been friendly, patient, and very helpful! I would and have recommended this company to colleagues.
Reply from TherapyNotes
Thank you for your review! Our Customer Success Team works hard to offer the best support possible! We appreciate the positive feedback.
TrustPilot Review Rating
Great Investment for our Business!
November 28, 2017
I own a group practice that is just coming up on the end of our first year of business and we were beyond ready to move from paper files to an electronic system. I looked extensively at various practice management software offerings and felt really good about TherapyNotes. Working with the staff at TN to see if TN was right for us and to set up our account was easy and only increased my confidence in the choice I was making for my business. We have just completed our one month free trial and all seven of my part-time licensed staff, myself included, are overjoyed by what we have experienced in the past 30 days. I am looking forward to our continued relationship with TherapyNotes and officially getting rid of our paper files; my employees are much more satisfied with the new system too which is always the goal! Happy employees and ease of business practices only helps us to have more energy to continue to invest into continued client care! Very thankful for TherapyNotes!
Reply from TherapyNotes
Thank you for your glowing review! We are happy to hear that TherapyNotes is proving to be an asset to your business!
TrustPilot Review Rating
I'm still in the trail period with …
November 16, 2017
I'm still in the trail period with Therapy Notes but feel compelled to write a very brief review. Along with therapy notes, I was also trying out 2 other electronic records programs; SP and TNest. What I like so far about Therapy notes is every time I have a question that I couldn't figure out after observing the videos Therapy Notes provide, I know I can call their customer service number and speak with a customer service advisor who will walk me through the learning process. Rachel has been my customer service advisor and she has been a pleasure to work with. The Therapy Notes platform is fairly easy to navigate. With the exclusion of secured messaging with clients, it provides all that I'm looking for in a e-records program. I'm very please with my final choice and look forward to transferring my files into e -format. Highly recommend.
Reply from TherapyNotes
Thank you so much for your review! Our Customer Success Team works hard to offer the best support possible! We appreciate the positive feedback.
TrustPilot Review Rating
TherapyNotes is an great application …
November 13, 2017
TherapyNotes is an great application with AMAZING SUPPORT SERVICES! Beginning with labeling their tech support as their Success Team and moving on to their absolute responsiveness and concern for your practices protection. They are an amazing service!
Reply from TherapyNotes
Thank you for your glowing review! Our Customer Success Team works hard to offer the best support possible! We appreciate the positive feedback.
TrustPilot Review Rating
Great support staff!
November 11, 2017
I am a clinical psychologist with a full time practice. With the encouragement of my peers I have been transferring my practice over to Therapy Notes over the past several months. This is an excellent program offering a professional and polished product. I do my own billing, scheduling and scribing. I have needed much help navigating the nuances of this program and the support team at therapy notes has been exceptional in responding. They have all been patient, professional, and brilliant with their direction and instruction. Moreover, they are always available to be of assistance. I highly recommend this product.
Reply from TherapyNotes
Thank you for your positive review! Our Customer Success Team takes pride in providing best support possible. We are happy to hear that you are enjoying your experience with TherapyNotes!
TrustPilot Review Rating
Extremely well thought out user …
October 31, 2017
Extremely well thought out user interface that has been clearly made with therapists in mind--particularly for individual and group therapy practices. It seamlessly interfaces scheduling, calendar, client profile, billing, and notes in a way that is effortlessless to learn--highly intuitive. It's also the type of software that scales for expansion of your client base and even expansion of clinicians who may be working for you and with you. Even after spending multiple years using another EHR, I felt at home transitioning to TherapyNotes within a matter of days
TrustPilot Review Rating
I'm giving Therapy Notes a thumbs up!
October 24, 2017
I am only in my 2nd full month of using Therapy Notes and am already finding it easy to use and helpful. I love the streamlined system, from scheduling, to recording payments, to documenting notes - a real time-saver in my practice. I also like the To Do list that reminds me when I need to read and approve of my student intern's notes. This really helps with the supervision process! In the beginning I made lots of calls for support and all of the representatives were knowledgable, helpful and patient! I'm giving Therapy Notes a thumbs up!
TrustPilot Review Rating
The staff at Therapy Notes is terrific
October 10, 2017
The staff at Therapy Notes is terrific! From a biller's standpoint the software is easy to use but there are times when we need a little help. The world of insurance can be frustrating to say the least but to know that the team at Therapy Notes is there for support makes things easier. They have always been so quick to respond to my questions. The first time one of their team answered a question I was so surprised to receive a response so quickly! Jordan helped me recently with an enrollment question and he did a superb job. I appreciate the fact that I have always been treated respectfully and with answers that are easy to understand. Your help and expertise is appreciated!!
TrustPilot Review Rating
Therapy Notes excellent customer service
October 6, 2017
Therapy Notes has excellent customer service. Whenever I have had a problem with the software, I get a response within the hour via email. In addition, it is never a problem to get a live human on the phone to assist you as well. They will even work remotely to get you back online if you need that service as well. Thank you Jordan for assisting me so quickly and following through. You can't go wrong with Therapy Notes!! Meredith Strauss, LCSW Short Hills New Jersey
TrustPilot Review Rating
Excellent scheduling
October 3, 2017
Excellent scheduling, EHR, and billing software - most of my practice needs rolled into one program. Staff is polite, responsive, knowledgable, and supportive. Any minor issues I have had are typically on the user (my end), but the staff has no problem walking you through and resolving any issues. I am very happy with the service and have strongly recommended it to fellow professionals.
TrustPilot Review Rating
TherapyNotes
September 25, 2017
TherapyNotes, LLC is fantastic. The program is easy to use and complete. There support team has been helpful. They have resolved every problem I have called about (which has been far and few). They are friendly and exceptionally competent. Thank you, TherapyNotes.
TrustPilot Review Rating
Outstanding Customer Service and attention !
September 22, 2017
I was a Senior level Customer Service Manager for over 25 years so my passion is GREAT customer service! My experience with Therapy Notes Support team deserves a 5 star rating! They are patient, professional, quick to follow up and speak in terms I understand. Everyone I have worked with from TN Support has provided our office with excellent customer service!