TherapyNotes Reviews and Testimonials

TherapyNotes

Don't just take our word for it.
Our customers love TherapyNotes, and we love our customers.

Rated 9.7 out of 10 based on 435 reviews.

TrustPilot Review Rating
I highly recommend Therapy Notes Software
June 20, 2018
Our Company has just started using Therapy Notes. We will be going live on 7/1/2018. The help that I have received so far from the phone helpline and the live chat has been amazing. I would highly recommend Therapy Notes to anyone that is looking in to this software. To everyone at Therapy Notes Thank you for all your support.
TrustPilot Review Rating
Happy Therapist
June 20, 2018
I have been using TherapyNotes for over two years and it has transformed my practice. They haven't made insurance companies any more generous, but they have reduced the pain by over 90%! The notes are easy to enter and manage. The reporting is very helpful in running the business.
TrustPilot Review Rating
TherapyNotes has been wonderful!!
June 20, 2018
TherapyNotes has been wonderful!!! The program is easy to set up and learn, and the Customer Service has been stellar. I would definitely recommend to anyone setting up their own practice!
Reply from TherapyNotes
JoAnn - Thank you so much for the review! We really appreciate your mention of our stellar Success Team! We look forward to working with you!
TrustPilot Review Rating
Therapynotes has been a lifesaver
June 16, 2018
Therapynotes has been a lifesaver for my practice. Customer service is exceptional and the software is amazingly functional and user friendly. I have used it for over 5 years anc would not practice without it. Teresa Helms, Psy.D. Town Center Psychology PLLC
Reply from TherapyNotes
Teresa - Thank you so much for the review! We are so happy to hear that you find TherapyNotes to be a necessity for running your business. Thank you!
TrustPilot Review Rating
TherapyNotes is FANTASMAGORICAL!!!
June 14, 2018
TherapyNotes has enabled me to make my practice on a shoestring the most efficient and economically sound I could possibly hope for. When I get the run around from Payers, TherapyNotes support is always there instantly to give me pointers, suggestions and most often soulutions to any problem I have encountered so far. Worth every penny and most certainly I will stay with them as long as I have a practice. I also look forward to their innovative expansion as they are always trying to make my life easier. Thank you Everyone at TherapyNotes I recommend you to all my colleagues and cohorts!
Reply from TherapyNotes
Ava - Thank you so much for the detailed review! We're thrilled to hear you have found TherapyNotes to be the best software available! We also appreciate your mention of our Customer Success team being so responsive. Thanks for taking the time to share your experience with us!
TrustPilot Review Rating
Has really streamlined my practice.
June 8, 2018
I appreciate the ability to get my answers answered quickly and accurately. Although I have only been using TherapyNotes for five months, it has really streamlined my practice and allows me to focus on counseling and less on documentation and billing. I love it!
Reply from TherapyNotes
Jeffrey - We really appreciate your review! We are so happy to hear that TherapyNotes has helped to streamline your business!
TrustPilot Review Rating
Therapy Notes is always prompt and…
June 7, 2018
Therapy Notes is always prompt and courteous and never make me feel like the "IT idiot" as in the classic books for dummies, that reflects my elementary level of all IT-related info. I truly appreciate their EXCELLENT customer service and concern for my problems and me.
Reply from TherapyNotes
Venus - Thanks for joining the TherapyNotes community! We're glad to hear you've found our Success Team to be supportive! We appreciate the review!
TrustPilot Review Rating
Their IT support is so timely and…
June 7, 2018
Their IT support is so timely and courteous and knowledgeable! I am never left wondering if I'll have to try and figure things out on my own, they respond so fast, I feel like the IT department is in our same building. It's great!
Reply from TherapyNotes
Stephanie - Thank you so much for the review! We appreciate your mention of the prompt and thorough responses from our Success Team!
TrustPilot Review Rating
I have been in the medical management…
June 6, 2018
I have been in the medical management world for over 30 years and have experienced many different software companies. I rate Therapy Notes hands down number one. It is very user friendly. If you have a question or a problem the support team is always pleasant and knowledgeable and walks you thru the process. I use their "sister software company" in another practice. It doesn't hold a candle.
Reply from TherapyNotes
Pam - Thank you so much for taking the time to leave us a review! It's wonderful to hear you've found TherapyNotes easy to master. Thanks for being a part of our team and sharing your experience with us.
TrustPilot Review Rating
"Retired", and in my first private practice
June 5, 2018
I had never, right up to retirement age worked anywhere but a clinic that took care of billing for me. Now, a year and a half or so after starting a small private practice I have all the challenges of any small home-based business to meet. If it were not for TherapyNotes, LLC, I would not even have been able to begin to meet those challenges. The simplified note formats, the excellent support staff, who answer questions readily and email a summary of the call, and the billing arrangements have provided a positive continuing learning experience. Costs are affordable even in a bad month. If it were not for TherapyNotes I would not have the opportunity to use my therapeutic skills at all.
Reply from TherapyNotes
Louise - Thank you so much for your detailed review! We are so happy to hear that your experience with TherapyNotes has been so positive! We also appreciate your mention of our Success Team. We look forward to working with you!
TrustPilot Review Rating
Highly recommended
June 4, 2018
Easy to use, quick, supportive and patient customer response, makes it easy to bill, perfect for mental health therapist in private or group setting. I can now spend more time with clients rather than sorting out billing software. After trying a few different billing softwares with little support, I have found success with TherapyNotes, LLC!.
Reply from TherapyNotes
Kimberly - Thanks for the review! We're glad that TherapyNotes has helped to simplify some of the administrative parts of running a business so that you can focus your time on the aspects of your career that matter the most. We look forward to working with you!
TrustPilot Review Rating
Features that work, and easy to use
May 23, 2018
TherapyNotes has all the features you need, without having a steep learning curve. It's nice knowing when I want to use something, it's going to work well every time and not be broken. I use the client portal to give my clients 24/7 scheduling access, and the note templates are excellent. I'm very happy knowing I'll be good in case of an insurance audit. Billing to insurance is just a few clicks without having to know a CMS-1500 form inside and out. And if I ever have a question, it's comforting knowing their amazing support team is only a phone call away.
Reply from TherapyNotes
Sean - We're excited to hear that you've found TherapyNotes to be intuitive and reliable! We love hearing that our customers are loving our note templates and utilizing the Client Portal! We also appreciate your mention of the thorough responses from our Customer Success team. Thanks for taking the time to share your review!
TrustPilot Review Rating
TherapyNotes customer service has been…
May 17, 2018
TherapyNotes customer service has been amazing. They have helped me with numerous billing and software questions. I recommend this software for small business.
Reply from TherapyNotes
We're excited to hear that you've enjoyed using TherapyNotes thus far! We also appreciate your mention of the thorough responses from our Customer Success team. Thanks for taking the time to share your review!
TrustPilot Review Rating
After reaching out for some technical…
May 17, 2018
After reaching out for some technical support, I received a response within about three minutes! They were able to quickly and clearly answer my question. Speed, efficiency, and positive interaction is great customer service!
Reply from TherapyNotes
Lauren - Thank you so much for sharing your experience with us! We strive to provide the best support possible! We look forward to working with you!
TrustPilot Review Rating
Thanks
May 16, 2018
Thanks, TherapyNotes! I have been a user since 2014. TherapyNotes is user-friendly even for a low-tech person like I am. Customer service is excellent! Now that I am retired, I can store my records for a very nominal fee knowing they are secure and I have easy access any time I need it.
Reply from TherapyNotes
We really appreciate your review! We count ourselves lucky to have users like you!