TherapyNotes Reviews and Testimonials

TherapyNotes

Don't just take our word for it.
Our customers love TherapyNotes, and we love our customers.

Rated 9.7 out of 10 based on 394 reviews.

TrustPilot Review Rating
Outstanding Customer Service
April 6, 2018
TherapyNotes has the best customer service I have ever experienced. In the years that I have used the program, I have contacted customer services a few times. Mainly to learn more about certain features. Recently, I had another interaction with a representative after I saw unexpected fees on my account. The situation wad fully explained and remedied. They were never trying to trick me into paying more, nor were they elusive in the solution. It was clear and to the point. THANK YOU!
Reply from TherapyNotes
Thank you for your review! We are thrilled to hear you are having such a great experience with TherapyNotes and our Success Team!
TrustPilot Review Rating
Praise for the Brilliance of TherapyNotes
April 2, 2018
I am overwhelmed by the brilliance of TherapyNotes! I have just started my private practice, and I have used Therapy Notes as the bedrock of all I do. They gave me 2 free months to get started, and the monthly fee I pay to them now is the best money I spend for my business. The website itself is intuitive and thorough. Compared to the EHR I have used in the past, I praise TherapyNotes for having everything I need, and nothing that I don't! It is obvious that this website was created by a therapist ! It is literally a JOY to use this resource ! And, as I have been learning the ropes of my new business I have had many questions. I never hesitate to call the customer service line for help because I have come to realize that I can count on the person who answers my call to be friendly, patient and knowledgable. I have called many times, and without exception my questions have been answered easily and quickly. I will never take your service for granted. I am careful to express my appreciation each time I call because I genuinely could not run my business without Therapy Notes! Thank You!!
Reply from TherapyNotes
Thank you so much for taking the time to leave us such a detailed review! We're thrilled to hear you're having such a great experience with TherapyNotes! We appreciate your mention of the thorough and supportive responses from our Customer Success team. Thanks for taking the time to share your review!
TrustPilot Review Rating
I have found TherapyNotes to be a…
March 30, 2018
I have found TherapyNotes to be a wonderful part of my business. I appreciate the ease of using the service on a daily basis. But it is when I encounter a problem with a claim that I really appreciate TherapyNotes. Their customer service department has become better and better over the years that I have worked with them (3) and I feel confident that they can and will help me to figure out all of my problems or they will help me to find out where I can get the answer. They are a trusted and valuable resource.
Reply from TherapyNotes
We are so happy to hear that TherapyNotes has simplified the management of your business and that our Success Team has been so helpful to you! Thank you for the detailed review!
TrustPilot Review Rating
Thanks Jordan and Therapy Notes...so I could attend to my patients
March 30, 2018
I experienced a loss of access to client files. Jordan from the support team responded quickly when I called, restored access and was professional and courteous throughout the process. Thanks Jordan, and Therapy Notes, for your assistance so I could attend to my patients.
Reply from TherapyNotes
Thank you for taking the time to write a review! We are so happy to hear that our Success Team was prompt, professional and that you were able to regain access to your account quickly! We take pride in providing the best support possible.
TrustPilot Review Rating
Stephen Imperato was so helpful today…
March 30, 2018
Stephen Imperato was so helpful today when I called with billing questions. He was patient as he walked me through the process. I so appreciate his kindness and help in making me feel comfortable in asking for help. Each time I've had to call TherapyNotes with questions, they are so helpful and have answers to my questions right away. Staff is so knowledgeable and there is hardly any wait time to speak to someone. Thank you so much TherapyNotes team!!!....and Stephen thank you for your patience and kindness today!
Reply from TherapyNotes
We appreciate your review! We are thrilled to hear that our Success Team has been such a help to you. We look forward to working with you in the future!
TrustPilot Review Rating
I never imagined I could do my own patient billing!
March 28, 2018
I never imagined I could do my own patient billing until I lost my billing service of ten years. With the support and training at TherapyNotes I discovered that their software and staff were designed for 'customer success'. The learning curve for success takes some time and patience BUT it can be done. After three weeks of learning the TherapyNotes system I have successfully submitted claims for my Medicare patients. I now will begin the process of learning the other office systems available through TherapyNotes.
Reply from TherapyNotes
We really appreciate your detailed review! We're glad to hear you've found our Success Team to be supportive! Thanks for joining the TherapyNotes community!
TrustPilot Review Rating
I have had such a positive experience…
March 16, 2018
I have had such a positive experience with Therapy Notes! The Customer Service is fantastic, notes are fast and easy, and I love being able to take and store credit cards for my practice. Clients love the ease of the portal for scheduling. I have been extremely happy and have recommended Therapy Notes to colleagues!
Reply from TherapyNotes
We're happy to hear you're having such a great experience with TherapyNotes and that your clients are loving the portal! We are thrilled that you have recommended TherapyNotes to your colleagues and we look forward to working with you! Thanks for taking the time to share your review with us!
TrustPilot Review Rating
This customer service team is simply…
March 15, 2018
This customer service team is simply the best! They are so helpful knowledgeable, no matter what question or issue I call with and always make me feel valued and that my questions are valid even if they are simple or repeats. I never hesitate to call because I know it will be a great experience every time!
Reply from TherapyNotes
Thank you for your review! Our Customer Success Team is passionate about providing the best support possible. We appreciate the positive feedback!
TrustPilot Review Rating
Very easy to use with great customer support
March 13, 2018
I have been using TherapyNotes for about a month now. I have been impressed with how intuitive the interface is and how responsive and helpful the customer service has been. I have needed to call about a few things related to billing and the representatives have all been very helpful
Reply from TherapyNotes
Thank you for your glowing review! Our Customer Success Team works hard to offer the best support possible. We look forward to working with you!
TrustPilot Review Rating
I just completed my free month trial of…
February 26, 2018
I just completed my free month trial of therapy notes. I was very pleasantly surprised and appreciative of all of the assistance through the support staff at therapy notes. Every time I called to inquire about the various questions I had, they were eager to help, answered my call within minutes and resolved the matter extremely quickly. It has been so helpful for my private practice due to the ease of the program but also the amazing support staff. Highly recommend therapy notes.
Reply from TherapyNotes
Thank you for your review! Our Customer Success Team works hard to offer the best support possible! We appreciate the positive feedback and look forward to working with you!
TrustPilot Review Rating
Keeps Schedule
February 22, 2018
It also keeps my schedule and and provides an accurate source regarding patient information, i.e. addresses, phone numbers. . It is easy to use, and when some party needs my notes I can just push a couple of keys, print them out, and send them off. There is no worry It motivated me to do regular documentation which I know many therapist do not even do.
Reply from TherapyNotes
We really appreciate your review! We're glad to hear you've found TherapyNotes user-friendly and beneficial to simplifying the management of your practice!
TrustPilot Review Rating
I've used TherapyNotes since January
February 3, 2018
I've used TherapyNotes since January, 2017 when I had a free trial. I'm a clinical psychologist and I'd resisted changing over to an EHR system, but do take Medicare and needed billing services and a better way to manage my practice records. While somewhat literate, I'm not a digital native and had all kinds of concerns about making this switch. IT'S BEEN GREAT. It took a little time in the beginning to learn things and set my practice up in the system, but I LOVE (as much as one can love an EHR) TherapyNotes. It's easy to use and the support has been phenomenal. Staff is available to help with any and all questions (even the stupid ones) about billing and about using the system and a bonus is that my notes are probably better as well. I highly recommend making the switch. Billing is easy, fast and accurate. I can print out receipts needed for clients and look at my financial picture routinely to make sure I'm on top of it. I think Therapy Notes is reasonably priced for what you get. There was some recent discussion among members of my state professional organization about different systems people were thinking about using and I gave Therapy Notes two thumbs up. I recommend it.
Reply from TherapyNotes
Thanks for taking the time to share your experience with us! We are happy to hear that TherapyNotes has simplified the management of your practice!
TrustPilot Review Rating
Absolutely the best!
January 23, 2018
The software and the support at Therapy Notes are absolutely the best - I have all 3 of my clients using Therapy Notes and they are just as happy with the services provided by Therapy Notes as I. In fact, I kind-of unabashedly recommend them, even if I haven't been asked!
Reply from TherapyNotes
Thanks for taking the time to share your experience with us! We're thrilled to hear that you have referred colleagues to TherapyNotes and that you have had such a positive experience.
TrustPilot Review Rating
I did many trial subscriptions before …
January 23, 2018
I did many trial subscriptions before deciding that TherapyNotes was the best for me and my practice. I love that I can manage so much of my practice without papers and hard copies. I can't wait until the update that brings online forms to my clients so I can eliminate the last papers that I currently scan and upload.
Reply from TherapyNotes
Thank you for your review! We are happy to hear that TherapyNotes has simplified the management of your paper files! We are excited to make this feature available to our customers as well!
TrustPilot Review Rating
Easy Peasy, just a click away
January 15, 2018
Love the user friendly billing and notes. Did my taxes and revenue was at my fingertips. Statements are easy and convenient, just a click away. Congenial Tech help always there by phone or email to help me when I need it,(usually because it's my mistake.) And nice to know my notes are compliant. Thank you Therapy Notes.
Reply from TherapyNotes
We really appreciate your review! We're glad to hear you've found TherapyNotes user-friendly and beneficial to simplifying the management of your practice!