TherapyNotes Reviews and Testimonials

TherapyNotes

Don't just take our word for it.
Our customers love TherapyNotes, and we love our customers.

Rated 9.7 out of 10 based on 477 reviews.

TrustPilot Review Rating
Therapy Notes has been amazing to work…
August 6, 2018
Therapy Notes has been amazing to work with. Over 17 years in Healthcare and experience with several different EHR/PM systems this was the best experience. Our providers and staff love how easy the system is to use. As the Administrator finding a system everyone enjoys and is willing to use is a challenge. I am so thankful for Therapy Notes! The customer service is fantastic as well.
Reply from TherapyNotes
Thank you so much for the review! We are so happy to hear that you and your staff are loving TherapyNotes! Welcome to the TherapyNotes Community!
TrustPilot Review Rating
It’s About Time I do This
August 2, 2018
I’d been holding off on reviewing Therapy Notes for nearly 2 years now because I’ve had this feeling that the moment I do, i’d jinx it. The truth is that I have not had a single bad experience with Therapy Notes since I got started. They have been so considerate. They understood that I although I needed a quality method of writing my notes, scheduling and submitting claims, I was also starting out - setting up my practice in a new city; and they took that into consideration in their pricing. Prior to Therapy Notes, I did my notes myself. Can I just say, it was HECTIC and time consuming. Now, note-taking and scheduling as well as submitting claims, are a breeze. Therapy Notes has surely made my work easier - to say the least. Special shout out to Heather L. She’s simply awesome! Very kind, patient and polite She’s never failed me and I bet she never will. Therapy Notes...KEEP UP THE GREAT WORK and HR...keep hiring awesome workers.
Reply from TherapyNotes
Ugochi - Thank you so much for your detailed review! We work hard to provide the best possible product and support for our customers. We are so happy to hear that we hit the mark for you. Thanks!
TrustPilot Review Rating
Excellent
August 1, 2018
Excellent. Having come from a clinic that used the cumbersome Qualifacts/CareLogic, I found using TherapyNotes a pleasure. Almost as good as a vacation. Incredibly user-friendly platform, with the ability to customize every piece, and reuse essential parts of previous notes simply by tapping the "history" hyperlink. Billing through this platform is also much easier than using a major clearinghouse like Availity, and importantly, technical support with knowledgeable and organized individuals is easy to access, with no wait time (so far). And, for all of these reasons, I have more time to focus on what really counts--my patients.
Reply from TherapyNotes
We are so happy to hear that you are loving your experience with TherapyNotes! We're thrilled to hear that TherapyNotes has streamlined the administrative side of your practice so that you can focus on what truly matters! Thanks for the review!
TrustPilot Review Rating
I love therapynotes.com!
July 30, 2018
I love therapynotes.com! The program is elegant and user friendly with great support from the support staff both online and by phone. They are always trying to better the program with new useful tools and the price is a good value compared to using secretarial staff.
Reply from TherapyNotes
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thanks!
TrustPilot Review Rating
I cannot tell you how pleased I am with…
July 28, 2018
I cannot tell you how pleased I am with TherapyNotes. While the program is exceptional and far better than the one I had been using, their technical support and assistance is phenomenal. They go above and beyond to assist you. If we treated each other the way I have been treated and considered by the people at TherayNotes the world would be a better place. I would recommend TherapyNotes to anyone. Period.
Reply from TherapyNotes
Richard - We are so happy to hear that you are loving TherapyNotes! We really appreciate your review!
TrustPilot Review Rating
We appreciate and love all the support…
July 26, 2018
We appreciate and love all the support we get from Therapy Notes support staff. They are always there to help and they are always so quick to help us out. We have never had a moment where we thought that they (support) wont know what to do. Thank you Therapy Notes
Reply from TherapyNotes
CC - We really appreciate your review! Our Success Team works hard to provide the best service possible to our users. We are happy to hear that you feel supported!
TrustPilot Review Rating
Therapy notes is everything I need to…
July 19, 2018
Therapy notes is everything I need to run my business. When I have a question or need technical support, they generally respond within 5 minutes and resolve my issue quickly. They keep me up to date on current billing laws and help me maximize my income while keeping my business running smoothly.
Reply from TherapyNotes
Sarah - We really appreciate your mention of the quick and thorough responses that you have received from our Success Team! Thank you so much for the review!
TrustPilot Review Rating
Excellent company
July 18, 2018
Excellent company I have been with Therapy Notes for over three years and have never had a bad experience with the product or the service. They go above and beyond to make sure you as a provider or user have the help and support you need. They are constantly making improvements in the software and they make taking care of the paperwork end of business so easy. I have had pleasant and great experiences every time I call their support team with questions. No question is left unanswered nor are they too trivial. They try to make the product as user friendly as possible and are there to guide you through it all. I love that my notes are professional and easily read, all information that needs to be in them are there, I once got audited on a couple of clients by Medicaid and it was so easy to pull up what I needed and get it sent in. Passed with flying colors because all that I needed was in the note format. My clients all get a reminder text or call and they love it. I appreciate all the hard work they do on their end to make this a top of the line product for those of us on the front lines with clients. Billing is easy and user friendly. i would and have recommended this company to anyone looking for a good safe and professional product to help you in keeping documentation and billing orderly and consistent with expectations of our fields of practice. Thank you Therapy Notes!
Reply from TherapyNotes
Donna - We really appreciate your detailed review! We are so happy to hear that you find TherapyNotes to be user-friendly and that you have had positive experiences with our Success Team! We work hard to provide the best support available. Thanks for being a part of the TherapyNotes Community!
TrustPilot Review Rating
Amazing Tool & Superior Customer Service
July 12, 2018
I have found Therapy Notes a seamless, wonderful tool for my private practice. The best part is their customer service! Great hours, short wait times, extremely knowledgable staff, and super friendly! Great customer service is hard to come by, but Therapy Notes hits it out of the park! Keep up the great work!
Reply from TherapyNotes
Jill - We are so happy to hear that you have found TherapyNotes to be easy to master! We also appreciate your mention of our awesome Success Team! Thanks so much for the review!
TrustPilot Review Rating
Excellent customer service
July 12, 2018
Excellent customer service. The best I have experienced in a long long time. The detailed follow up email is a brilliant idea. Therapy Notes should open up a consulting division to teach and advise other (any type) company on how to provide excellent customer service. And it all begins with the people. They have the right people, that follow the right processes, and understand their product inside and out.
Reply from TherapyNotes
JC - Thank you so much for your kind words. Our Success Team works hard to provide the best support possible. We really appreciate your review!
TrustPilot Review Rating
TherapyNotes staff are accessible and approachable.
July 11, 2018
I called the TherapyNotes support line to get help setting up an authenticator for my tablet. I wasn't even sure how it worked so I thought I would ask a representative. She not only explained the benefits and reasons for installation, but directed me step-by-step how to download the correct authenticator and link it to my tablet in the TherapyNotes program. Now I feel even more secure for my client's confidentiality which is so important in running a practice. The patience that the representative had was amazing!
Reply from TherapyNotes
Ellen - Thank you so much for your detailed review! We appreciate your mention of the thorough responses provided by our Success Team. We look forward to working with you!
TrustPilot Review Rating
TherapyNotes Makes It Easy
July 11, 2018
Jordan and his team are always super responsive and helpful when it comes to the few issues that we inquire with TherapyNotes. There has probably been one or two 'hiccups' with updates over the past 3 years that we've had them, which is practically none!
Reply from TherapyNotes
AJ - We really appreciate your review! It is great to hear that you are so happy with TherapyNotes! Thanks!
TrustPilot Review Rating
Incredibly helpful
July 10, 2018
I just started private practice and know little about the process of setting up and submitting electronic claims. The support team at Therapy Notes has responded quickly and been very thorough in explaining the steps to me. I’m very grateful!
Reply from TherapyNotes
Katy - We are proud to support you and all of our users in private practice! Thank you so much for the review!
TrustPilot Review Rating
Excellent Support!
July 9, 2018
The TherapyNotes Team have always been patient, professional and prompt in helping me navigate issues - mostly related to complicated billing problems, but they are also kind and patient with my "dumb" questions! I am so grateful for their help - and never making me feel foolish about my questions! Again...they are wonderful!!!
Reply from TherapyNotes
Portia - We are so happy to hear that you feel supported by our Success Team. We take pride in providing the best support possible. Thank you so much for the review!
TrustPilot Review Rating
I love the support and the professional…
July 6, 2018
I love the support and the professional quality of Therapy Notes. I have tried most of the programs for therapist billing and practice out there today and Therapy Notes stands head and shoulders above the rest. Having been in practice for 40 years now, I hope to be able to continue for the next few decades with Therapy Notes as my professional companion.
Reply from TherapyNotes
Allen - We are so happy that you have chosen TherapyNotes! Thanks for being part of our community! We appreciate the review!